Opticians staff had to change elderly man’s catheter bag after he was left stranded for nine hours

The elderly cancer patient was left stranded when his patient transport failed to arrive (Picture: iStock/Cover Images)

‘Heartbroken’ staff at an opticians waited with an elderly patient for nine hours after his patient transport didn’t arrive to pick him up.

Employees repeatedly tried to contact transport service provider G4S while they waited in reception with the cancer patient, who is in his 80s.

Staff also emptied the pensioner’s catheter bag after he asked if there was a nurse in the building.

The unnamed man had arrived at the optician in Kings Hill, near West Malling, at about 10.30am on August 6, having been picked up from his home by a G4S crew.

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